ME TOO! But, this is a first time that I am aware of.

speedsquare

--- In letterbox-usa@yahoogroups.com, "judithsparky" wrote:
>
> Ryan, I'm locked out of AtlasQuest, again! My password won't work
> and when I try to get to the lost password site, it says it can't be
> found! I don't know what to do, whine, whine. Please help :-{

> Ryan, I'm locked out of AtlasQuest

Sorry about that. =( My hosting service unexpectedly upgraded the
database version they use, and it uses a different encryption
algorithm than the old one did, so the passwords are no longer
matching properly.

I've fixed the problem now. However..... The old passwords can't be
re-created since they were only stored in their encrypted state--which
cannot be unencyrpted. If you use the Lost Password Center at
http://www.atlasquest.com/login/retrieve.html you can get a new
password sent to you (and it'll actually work this time!) Then you
can reset your password to whatever you want.

Sorry about the glitch! On the plus side, however, the new enycrption
algorithm is much more secure and difficult to hack into. =)

-- Ryan

THANKS, I'll try again now.

speedsquare

--- In letterbox-usa@yahoogroups.com, "rscarpen" wrote:
>
> > Ryan, I'm locked out of AtlasQuest
>
> Sorry about that. =( My hosting service unexpectedly upgraded the
> database version they use, and it uses a different encryption
> algorithm than the old one did, so the passwords are no longer
> matching properly.
>
> I've fixed the problem now. However..... The old passwords can't be
> re-created since they were only stored in their encrypted state--which
> cannot be unencyrpted. If you use the Lost Password Center at
> http://www.atlasquest.com/login/retrieve.html you can get a new
> password sent to you (and it'll actually work this time!) Then you
> can reset your password to whatever you want.
>
> Sorry about the glitch! On the plus side, however, the new enycrption
> algorithm is much more secure and difficult to hack into. =)
>
> -- Ryan